Policy - Pickslay's Woodworking

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 6 - 10 business days
  • United Kingdom : 6 - 10 business days
  • United States : 2 - 5 business days
  • Europe : 10 - 14 business days
  • Australia, New Zealand and Oceania : 10 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

    This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

    1. Information I Collect

    To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, your phone number for the courier to contact you, for example), if you contact me directly through Etsy messages.

    2. Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:
    • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
    • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    3. Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
    • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
    • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    4. Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

    5. Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

    6. Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
    • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me

    For purposes of EU data protection law, I, Spencer Pickslay, am the data controller of your personal information. If you have any questions or concerns, you may contact me at spenceriko3@gmail.com Alternately, you may mail me at:
    Spencer Pickslay
    1313 Wooster Rd
    Winona Lake, IN 46590

    Frequently Asked Questions

    WHERE TO PUT INFO FOR MY CUSTOM TEXT? (Custom Engraved Guitar Picks)

    Please mention your desired text/design to be engraved in the “note to Pickslay’s Woodworking” which will be an option after you add the item to your cart.

    HOW LONG DOES IT TAKE FOR SHIPPING? (Guitar Picks ONLY)

    U.S.A:
    Standard shipping - 2-5 Business Days
    Priority Mail - 1-3 Business Days
    Express Mail - 1-2 Business Days (Guaranteed Shipping Time)

    UK and Canada:
    Standard shipping - 6-10 Business Days

    Everywhere Else:
    Standard shipping - 10-14 Business Days

    HOW DO I ADD MULTIPLE PICKS WITH DIFFERENT WOOD TYPES/OPTIONS? (Custom Engraved Guitar Picks)

    Please "Add to Cart" one guitar pick at a time and then purchase all guitar picks together.

    WHERE ARE THE FONT OPTIONS? (Custom Engraved Guitar Picks)

    Refer to 2nd picture in the custom engraved guitar picks page or click the link below:

    https://img0.etsystatic.com/058/0/6292388/il_570xN.736798362_jvz2.jpg

    HOW BIG ARE THESE PICKS? (Guitar Picks ONLY)

    My guitar picks are approximately
    >1 1/16 inch or 26 mm wide
    >1 1/4 inch long or 31 mm
    >1/8 of an inch thick or 3 mm thick to insure durability and to allow the grooves at the top of the pick to be deeper, allowing for better grip

    Some guitar picks may not be exactly those dimensions. But I do my best to make them as close to those measurements as I can. I do this by hand and I have to estimate as I sand them by hand.

    CAN YOU ACTUALLY PLAY WITH THESE? (Guitar Picks ONLY)

    Yes, wood guitar picks offer a great sound on pretty much all kinds of guitars.

    Feel and sound:

    For sound,
    They make a great smooth sound when they hit the strings. It doesn't have that plasticky sound that a plastic pick has as it rolls off each string. Customers and friends say that they make a beautiful sound.

    For feel,
    Smooth to the touch, great grip at the top. It's hard to see in the pictures, but there are indentations at the top on both sides for gripping. Engravings add some roughness but give more friction to make it even easier to grip.

    Care instructions

    For almost everything in my store, you can reapply a coat of mineral oil or beeswax/mineral oil mix to the wood to revive its color over time.

    Requests Involving Profanity/Mature Content

    I ask that all customers not request profane words or mature content to be engraved. If requested, I will ask if you would like to change your request or I will need cancel the order.

    Legal imprint